One of the key skills for a manager is the skill of communication. And a key skill in effective communication is to have a realistic perspective of each party’s views.

It is now possible to assess our skills before a highly sensitive meeting and then immediately after to ensure we are delivering in line with our intent.

This new ‘mirror’ technology allows managers a ‘reality check’ just before they meet with the individual or team. It is based around how the manager sees themselves when compared to the team or person they are meeting with. It often helps to soften the situation and even relieves some of the tension.

Stage One

The ‘mirror’ can be used simply by clicking a link, opening a new window and turning part of the PC screen into a mirror - allowing the manager to view themselves fair and square in the eye prior to the meeting. This ‘viewing’ is intended to help the manager see how the other party may view them and allow the manager to take steps to improve their communication by this private but effective feedback.

Stage Two

Stage two is similar to stage one. A second link is provided to allow the manager some self reflection after the meeting and to determine if they can still look themself in the eye and agree they have done the right thing ethically and in good faith. Some managers report they feel like they could have improved their performance after viewing themself in the second mirror and begin to take steps to that improvement. Others see no difference and continue on as normal. Not always to their, or their staff’s, benefit.

Trial Version

To trial the new mirror technology a manager needs to be ready to attend a sensitive meeting and be prepared to not take themselves too seriously, thus eliminating a "Them v Us’ situation. A sure way to ruin effective communication.

After the meeting, the Manager clicks on the second link, ready to self examine and, perhaps agree that there may be room for communication improvement.

Mirror 1 - A good manager will see a normal view of themselves. Image may vary if intentions and message do not match.

Mirror 2 - A good manager who delivered a clear, concise message, taking into account dignity of the other party will see a normal view of themselves.

 

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